At Outdoor Cape Town, we are committed to providing our customers with the best shopping experience. However, we understand that sometimes, things don’t go as planned. Please read our refund policy carefully to ensure a smooth process should you need to consider a refund.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@outdoor.capetown.
If you receive a damaged product, you are required to notify us by email within 24 hours of the product being delivered.
Exceptions / non-returnable items:
Certain types of items cannot be returned, such as gift cards and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If the product you ordered is unwanted, we will accept it back provided that the product is returned to us undamaged, unused and with its undamaged original packaging within seven (7) days of receiving the item. You may choose to exchange the product for another, receive a refund or a credit that can be used for any other item on our site (merchandise or tours). If we accidentally sent the wrong product to you, don’t open it or use it. Please notify us immediately via email to arrange an exchange.